Frequently asked questions

Otto is a car subscription service that connects subscribers with a variety of cars via an easy-to-use mobile application. We connect with loads of car suppliers to help you get the car that is perfect for your lifestyle and needs. 

In essence and to keep it simple, Otto is a modern-day car rental option in Dubai, without the headaches.

Subscription is simpler than renting a car. There’s an all-inclusive monthly rate that covers the car, maintenance, servicing, insurance, delivery and collection. Everything is managed through our app. Download it from the Apple App Store & Google Play Store.

The longer you keep the car, the cheaper it gets (most of the time). So it’s a great choice if you’re in Dubai and need a long term car leasing option. Otto is super flexible, so you can extend, return or swap it out for a new car whenever you want.

Not many. Just upload your Emirates ID, Passport Page and Valid Drivers License onto the app.

It’s all managed and verified through the app.

Our subscription periods aren’t fixed but our pricing structures vary depending on how long you want to keep the car for. You can choose from 1-3 months, 4-6 months, 7-9 months, 10-12 months, and even 13+ months. If you want a long-term car rental in Dubai or a short-term car rental, the freedom is yours. FYI – our subscription blocks are 30 days at a time.

Just one month (30 days), giving you the flexibility you want from a short-term car rental.

Yes, you can cancel your subscription whenever you want. But to be clear, the cancellation will be set at the end of your current subscription block (30 day period). So, if you cancel your 2-month subscription after 15 days, then the cancellation will be applicable at the end of the first 30 days. If you need immediate cancellation, we can help you with that.

Delivery, maintenance, standard insurance, roadside assistance, replacement in case of a breakdown, and collection upon completion of your subscription are all included. It’s no wonder we’re one best car rentals in Dubai.

Deposit? What’s that? No. We don’t need  a deposit, but we will take an authorisation from your card for the monthly subscription amount when you make a booking. We need this for our partner suppliers (otherwise they won’t take us seriously).

100%. We take privacy and security very seriously. All of your Personal and Payment information are PCI compliant and uses the 3DSecure protocol for all transactions, so your data is protected.

Your subscription includes standard insurance that covers any accident that isn’t your fault, as long as you get a police report. If the accident is your fault, you will need to pay an excess liability fee. This amount may vary based on our partner supplier terms and conditions and will depend on the vehicle you subscribe to. You can also buy extra CDW on the app at the time of booking, which might reduce your liability to zero.

Car rental: Great for short, daily or weekly trips. It’s a flexible option but can add up quickly for longer periods of time.

Car leasing: Leasing a car in Dubai is usually a long-term commitment (1-3 years) with fixed monthly payments. Just watch out for mileage limits and all that commitment.

Car subscription (that’s us): It’s the best of both worlds! The flexibility to swap cars whenever you want, with no long-term

You can find our detailed terms and conditions here.

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