Frequently asked questions

Otto is a car subscription service in Dubai that gives customers access to cars through a mobile app on a monthly basis.

Otto connects customers in Dubai with vehicles from multiple partner suppliers across the UAE, giving flexible access to a range of car options. A monthly car subscription with Otto includes the car and key services, without the long term commitment of traditional car leasing or ownership.

A car subscription in Dubai is a monthly, all inclusive way to use a car without buying or leasing one long term.

An Otto car subscription covers the vehicle, insurance, maintenance, servicing, roadside assistance, delivery and collection in Dubai. Car subscriptions with Otto are managed through a mobile app, allowing customers to book, extend, cancel, or change vehicles in 30 day subscription blocks depending on their needs.

Car rental in Dubai is typically used for short-term, daily, or weekly use and can become expensive over longer periods. 

Car leasing in Dubai usually involves long-term contracts of one to three years with fixed monthly payments and agreed mileage limits.

Car subscription with Otto offers a monthly alternative that includes the csr and essential services in a single price, without long-term contracts. 

A car subscription in Dubai with Otto includes the car and essential services in one monthly price.

The Otto car subscription includes delivery, maintenance, servicing, standard insurance, roadside assistance, replacement in case of breakdown, and collection at the end of the subscription period in Dubai.

Car subscription periods in Dubai are flexible and based on how long the customer wants to keep the car.

Otto car subscriptions in Dubai are priced across different time ranges, including 1 to 3 months, 4 to 6 months, 7 to 9 months, 10 to 12 months, and longer than 13 months. Each subscription runs in 30 day blocks.

The minimum car subscription period in Dubai with Otto is one month.

An Otto car subscription starts with a minimum commitment of 30 days, making it suitable for short term car use in Dubai without long term contracts.

Car subscriptions in Dubai with Otto can be cancelled at any time.

When a customer cancels an Otto car subscription, the cancellation takes effect at the end of the current 30 day subscription block. Otto can help with immediate cancellation when needed.

Car subscriptions in Dubai can allow vehicle changes at the end of each 30 day subscription period.

Otto customers in Dubai can change or swap their car when a 30 day subscription block ends. Vehicle changes are not available within an active 30 day subscription period and depend on vehicle availability at the time of renewal.

Car subscription in Dubai requires a small set of standard documents for verification.

To subscribe to a car with Otto in Dubai, customers need to upload a valid Emirates ID, a passport copy, and a valid UAE driving licence through the Otto app. These documents are required to meet UAE regulations and partner supplier requirements.

Otto does not require a cash deposit for car subscriptions in Dubai.

When booking a car subscription in Dubai, Otto places a temporary card authorisation for the monthly subscription amount. This authorisation is required by partner suppliers and is not a deposit or upfront payment.

Payments for car subscriptions in Dubai with Otto are processed securely.

Otto uses PCI compliant payment systems and 3D Secure authentication to protect customer payment and personal information in the UAE. All transactions are handled through secure payment gateways

Car subscriptions in Dubai with Otto include standard insurance coverage.

Standard insurance covers accidents where the customer is not at fault, provided a police report is obtained. If the customer is at fault, an excess liability applies based on the vehicle and supplier terms. Additional coverage options may be available through the Otto app.

Getting a car through an app in Dubai is possible with a car subscription or rental platform.

Otto allows customers in Dubai to browse, book, manage, and pay for a car subscription entirely through a mobile app, without visiting rental offices or dealerships.

Otto is a car subscription app in Dubai, not a traditional car rental app.

Otto focuses on monthly car subscriptions rather than daily or weekly rentals, offering longer term flexibility and bundled services through a digital platform in the UAE.

Car subscription in Dubai is generally designed for residents with valid UAE documentation.

Otto car subscriptions typically require documents such as Emirates ID and a UAE driving licence, which means availability for tourists depends on individual eligibility and supplier requirements.

Car subscription and car rental pricing in Dubai depends on duration and usage.

Car subscription in Dubai can be more cost effective than car rental for longer periods because monthly pricing includes insurance, maintenance, and servicing, reducing additional costs over time.

You can find our detailed terms and conditions here.

We take your privacy very seriously. Should you have any concerns regarding your data or would like to request your data to be deleted from our database, please send a request to support@weareotto.com.

Once we receive your request, our administrators will delete your personal data from our database and provide you with a notification that this request has been completed

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